Shipping policy

Shipping Policy – Qevora

At Qevora, we are committed to delivering your orders quickly and efficiently across the United Arab Emirates.

Order Processing Time

• Orders are processed within 1–2 business days
• Orders are not processed on weekends or public holidays

Delivery Time

• Standard delivery time: 2–5 business days across the UAE
• Remote areas may take slightly longer depending on location

Shipping Charges

• Shipping fees (if any) are calculated at checkout
• We may offer Free Shipping on selected products or promotions

Cash on Delivery (COD)

• We offer Cash on Delivery (COD) across the UAE
• Please ensure you provide accurate contact details for smooth delivery
• Our courier may contact you before delivery for confirmation

Order Tracking

• Once your order is shipped, you may receive a confirmation via email or SMS (if available)
• Tracking details will be provided when possible

Delivery Issues

• If you are unavailable at the time of delivery, the courier may attempt redelivery
• If the order is not accepted or unreachable, it may be returned

Incorrect Address

• Customers are responsible for providing the correct shipping address
• We are not responsible for orders delivered to incorrect addresses provided by the customer

Delays

• Delivery times are estimates and may be affected by:
  • Public holidays
  • Weather conditions
  • Courier service delays

Damaged or Missing Items

• If your order arrives damaged or incomplete, please contact us within 48 hours with:
  • Your order number
  • Clear photos of the issue

Contact Us

For any shipping-related questions, contact us at:
📧 qevora360@gmail.com