Refund policy

Returns

We accept returns within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused, unopened, and in its original packaging
• The product must be in the same condition as received
• Proof of purchase (order number or receipt) is required

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products (not due to our fault)
• Personal care items (for hygiene reasons)
• Items purchased on sale or discount (unless defective)

Refunds

Once we receive and inspect your return:

• We will notify you about the approval or rejection of your refund
• If approved, your refund will be processed within 5–10 business days
• Refunds will be issued via the original payment method

Cash on Delivery (COD) Orders

For COD orders:

• Refunds will be issued via bank transfer or store credit
• Customers must provide correct bank details for processing

Exchange Policy

We only replace items if they are:

• Defective
• Damaged
• Incorrect item received

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Shipping fees are non-refundable

Damaged or Wrong Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the issue

Contact Us

For any return or refund inquiries, contact us at:
📧 qevora360@gmail.com